Refund policy
Last Updated: May 2026
🛍️ Return Policy (30 Days)
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- Item must be unused and in original condition
- Item must be in original packaging
- Tags must be attached (if applicable)
- Proof of purchase (receipt or order confirmation) is required
📩 How to Start a Return
To initiate a return, please contact us at:
📧 Email: srcstorepk@gmail.com
If your return is approved, we will provide instructions on how and where to send your package.
⚠️ Items sent back without approval will not be accepted.
🚚 Return Address
(Return address will be provided after return approval)
⚠️ Damages & Issues
Please inspect your order upon delivery.
If the item is:
- Damaged
- Defective
- Incorrect product received
Contact us immediately so we can resolve the issue.
🚫 Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalized products
- Perishable goods
- Personal care items
- Hazardous materials
- Sale items or gift cards
If you are unsure, please contact us before purchasing.
🔁 Exchanges
The fastest way to get the correct product is:
- Request a return for your current item
- Once approved, place a new order separately
💰 Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refund will be issued to your original payment method
- Processing time: up to 10 business days
Please note:
- Banks may take additional time to process refunds
If more than 15 business days have passed after approval, contact us.
📞 Contact Us
If you have any questions:
📧 Email: srcstorepk@gmail.com
📱 Phone: +92 311 1175330
🌐 Website: https://cpapbipap.pk
🏢 Addresses:
Lahore: 53 Mall Avenue 54 The Mall Lahore 03344166790
View on Google Maps
Karachi: 102 Building 9C Badar Commercial Area Phase 5 DHA 03032800015
View on Google Maps